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Common billing issues and how to resolve them.

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I ran out of credits. What can I do?

1

Wait for Weekly Refill

Wait for the weekly refill (every Sunday at 21:00 UTC) to get your weekly credits
2

Enable Flex Credits

Enable flex credits if you have any saved
3

Enable Permanent Credits

Enable permanent credits if you have purchased credits
4

Purchase More Credits

Purchase more permanent credits through PayPal or cryptocurrency
5

Upgrade Subscription

Upgrade your subscription for more weekly credits

Troubleshooting Steps

Credits refill automatically every Sunday at 21:00 UTC. If you don’t see your credits:
  1. Refresh your dashboard
  2. Check that it’s actually past Sunday 21:00 UTC
  3. Contact support if the issue persists
1

Check Payment

Check your PayPal or cryptocurrency payment status
2

Refresh Dashboard

Refresh your dashboard
3

Check Permanent Credits

Check your permanent credits balance (separate from regular balance)
4

Enable Permanent Credits

Make sure permanent credits are enabled in your settings
5

Contact Support

Contact support with your order ID if still not showing

Premium Models

Premium models can be accessed if you have:
  • A Starter plan or higher subscription, OR
  • Permanent credits (free tier users with permanent credits can access premium models)

Ultimate Models

Ultimate models require a Pro tier or higher subscription.
Check your subscription tier in the dashboard. If you’re on free tier without permanent credits, you can either:
  • Purchase permanent credits to access premium models, or
  • Upgrade through Console → Billing → Subscription (Creem or Ko-fi) to access premium/ultimate models
1

Access Dashboard

Go to the Electron Hub Dashboard
2

Navigate to Settings

Navigate to account settings
3

Configure Credits

  • Toggle flex credits on/off
  • Toggle permanent credits on/off
  • Set permanent credits monthly limits
Free models are hosted by Electron Hub and may experience downtime during peak usage to ensure fair resource distribution.
For better reliability:
  • Use freemium models (they deduct credits but have better uptime)
  • Subscribe to access premium models (routed to multiple providers for maximum uptime)

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Refund Requests

Refunds are available within 30 days of purchase if you haven’t used the credits. Once credits have been used, refunds are not available except in cases of technical errors or service issues.
Subscriptions are managed through Creem or Ko-fi, depending on which you subscribed with (check Billing → Subscription to see your provider). Creem subscribers can cancel anytime from the Manage billing portal; refund requests for Creem should be made through Creem’s support. Refund requests for Ko-fi subscriptions should be made through Ko-fi’s refund system.
Credits are not charged for failed requests (only successful and cancelled requests are charged). If you believe you were incorrectly charged for a failed request, contact support with your request ID.
If you experience technical issues that prevent you from using the service, contact support for assistance. Refunds may be provided on a case-by-case basis.

How to Request a Refund

To request a refund, contact support through the dashboard or email with:
  • Your order ID or transaction ID
  • Reason for refund request
  • Date of purchase
For complete refund terms, please review our Terms of Service.