> ## Documentation Index
> Fetch the complete documentation index at: https://docs.electronhub.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing Troubleshooting

> Common billing issues and how to resolve them

Common billing issues and how to resolve them.

## I ran out of credits. What can I do?

<Steps>
  <Step title="Wait for Weekly Refill">
    Wait for the weekly refill (every Sunday at 21:00 UTC) to get your weekly credits
  </Step>

  <Step title="Enable Flex Credits">
    Enable flex credits if you have any saved
  </Step>

  <Step title="Enable Permanent Credits">
    Enable permanent credits if you have purchased credits
  </Step>

  <Step title="Purchase More Credits">
    Purchase more permanent credits through PayPal or cryptocurrency
  </Step>

  <Step title="Upgrade Subscription">
    Upgrade your subscription for more weekly credits
  </Step>
</Steps>

<Accordion title="My credits didn't refill on Sunday at 21:00 UTC">
  <Card title="Troubleshooting Steps" icon="list" color="#8B5CF6">
    Credits refill automatically every Sunday at 21:00 UTC. If you don't see your credits:

    1. Refresh your dashboard
    2. Check that it's actually past Sunday 21:00 UTC
    3. Contact support if the issue persists
  </Card>
</Accordion>

<Accordion title="I purchased credits but they're not showing up">
  <Steps>
    <Step title="Check Payment">
      Check your PayPal or cryptocurrency payment status
    </Step>

    <Step title="Refresh Dashboard">
      Refresh your dashboard
    </Step>

    <Step title="Check Permanent Credits">
      Check your permanent credits balance (separate from regular balance)
    </Step>

    <Step title="Enable Permanent Credits">
      Make sure permanent credits are enabled in your settings
    </Step>

    <Step title="Contact Support">
      Contact support with your order ID if still not showing
    </Step>
  </Steps>
</Accordion>

<Accordion title="Why can't I use a premium or ultimate model?">
  <Card title="Premium Models" icon="crown" color="#F59E0B">
    **Premium models** can be accessed if you have:

    * A **Starter plan or higher** subscription, OR
    * **Permanent credits** (free tier users with permanent credits can access premium models)
  </Card>

  <Card title="Ultimate Models" icon="infinity" color="#EF4444">
    **Ultimate models** require a **Pro tier or higher** subscription.
  </Card>

  <Tip>
    Check your subscription tier in the dashboard. If you're on free tier without permanent credits, you can either:

    * Purchase permanent credits to access premium models, or
    * Upgrade through **Console → Billing → Subscription** (Creem or Ko-fi) to access premium/ultimate models
  </Tip>
</Accordion>

<Accordion title="How do I enable/disable flex credits or permanent credits?">
  <Steps>
    <Step title="Access Dashboard">
      Go to the [Electron Hub Dashboard](https://app.electronhub.ai)
    </Step>

    <Step title="Navigate to Settings">
      Navigate to account settings
    </Step>

    <Step title="Configure Credits">
      * Toggle flex credits on/off
      * Toggle permanent credits on/off
      * Set permanent credits monthly limits
    </Step>
  </Steps>
</Accordion>

<Accordion title="Why are free models sometimes unavailable?">
  <Info>
    Free models are hosted by Electron Hub and may experience downtime during peak usage to ensure fair resource distribution.
  </Info>

  <Tip>
    For better reliability:

    * Use freemium models (they deduct credits but have better uptime)
    * Subscribe to access premium models (routed to multiple providers for maximum uptime)
  </Tip>
</Accordion>

## Refund Requests

<Accordion title="Permanent Credits Purchases">
  <Info>
    Refunds are available within 30 days of purchase if you haven't used the credits. Once credits have been used, refunds are not available except in cases of technical errors or service issues.
  </Info>
</Accordion>

<Accordion title="Subscription Refunds">
  <Info>
    Subscriptions are managed through **Creem** or **Ko-fi**, depending on which you subscribed with (check Billing → Subscription to see your provider). Creem subscribers can cancel anytime from the **Manage billing** portal; refund requests for Creem should be made through Creem's support. Refund requests for Ko-fi subscriptions should be made through Ko-fi's refund system.
  </Info>
</Accordion>

<Accordion title="Failed Requests">
  <Info>
    Credits are <strong>not charged</strong> for failed requests (only successful and cancelled requests are charged). If you believe you were incorrectly charged for a failed request, contact support with your request ID.
  </Info>
</Accordion>

<Accordion title="Technical Issues">
  <Info>
    If you experience technical issues that prevent you from using the service, contact support for assistance. Refunds may be provided on a case-by-case basis.
  </Info>
</Accordion>

<Card title="How to Request a Refund" icon="envelope" color="#8B5CF6">
  To request a refund, contact support through the dashboard or email with:

  * Your order ID or transaction ID
  * Reason for refund request
  * Date of purchase
</Card>

<Tip>
  For complete refund terms, please review our [Terms of Service](https://tos.electronhub.ai).
</Tip>